Terms of service

Last Updated: July 1, 2026

 

These Terms of Service ("Terms") govern your use of the Ultra Spray website and any purchase you make from Ultra Spray ("Ultra Spray", "we", "us", "our"). Please read them carefully before placing an order. By placing an order you confirm that you have read and agree to these Terms, our Shipping Policy, our Refund Policy and our Privacy Policy, which together form the contract between us.

Nothing in these Terms limits any right you have under the consumer protection laws of your state that cannot lawfully be limited.

1. About Us & How to Contact Us

Ultra Spray sells cordless paint sprayers and accessories to customers in the United States. You can contact us by email at support@ultrasprayusa.com or by mail at the address at the end of these Terms. If we need to contact you, we will do so using the email address or telephone number you provided with your order.

2. Eligibility & Use of the Website

You must be at least 18 years old to place an order. You agree to use the website lawfully and not to interfere with its operation or security. We may suspend or withdraw access to the website where these Terms are breached or where we reasonably suspect fraudulent or unauthorized activity.

3. Products, Pricing & Availability

Prices are displayed in US dollars (USD) and exclude sales tax, which is calculated and shown at checkout based on your shipping address. Standard shipping within the United States is free. Where we display a "was" or comparison price, it is a price at which the product was genuinely offered by us for a reasonable period before the promotion. We take reasonable care to ensure prices and descriptions are accurate; if we discover a clear error in the price of goods you have ordered, we will contact you before shipment to confirm whether you wish to proceed at the correct price or cancel for a full refund. Product images are illustrative and minor variations in color or finish may occur. All products are subject to availability.

4. Orders & Contract Formation

Your order is an offer to purchase. We will send an acknowledgment email on receipt; a binding contract is formed only when we send you a shipping confirmation. We may decline an order, or limit quantities, where goods are unavailable, where a pricing or description error has occurred, where we cannot verify payment or identity, or where we reasonably suspect fraud or purchase for unauthorized resale. If we decline an order after payment has been taken, we will refund you in full without delay.

5. Payment

Payment is taken in full at the time of order. We accept the payment methods displayed at checkout, including major debit and credit cards, Apple Pay, Google Pay, Shop Pay and PayPal. Payments are processed securely by our payment service providers, Shopify Payments (operated by Stripe) and Stripe, Inc.; we do not store your full card details, and card data is handled in a PCI DSS-compliant environment. We do not add a surcharge for any payment method. Our payment providers may carry out fraud and identity checks, and we may request further verification before shipment. By submitting payment you confirm that you are authorized to use the payment method provided. The name that will appear on your card statement is Ultra Spray.

6. Shipping & Delivery

Orders ship from our US fulfillment center within 3–5 business days of order confirmation. Estimated delivery after shipment is 3–8 business days in the contiguous United States and 7–14 business days to Alaska, Hawaii and US territories. Our products contain lithium-ion batteries and ship by ground service in accordance with US Department of Transportation regulations, which means we cannot deliver to PO Boxes or APO/FPO addresses. Full details are set out in our Shipping Policy, which forms part of these Terms.

Delivery timeframes are estimates. If we cannot ship within the stated time, we will notify you and offer you the choice of waiting or canceling for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Risk of loss passes to you on delivery; title passes once we have received payment in full.

7. Change of Mind & 60-Day Money-Back Guarantee

Federal law does not oblige us to accept returns where you have changed your mind. We nonetheless offer a voluntary 60-day money-back guarantee from the date of delivery. To qualify, goods must be returned in a clean and resalable condition with original packaging, manuals and accessories, and you are responsible for return shipping. Items marked "Final Sale" or "Non-Returnable" are excluded from the guarantee unless defective. Where you return part of a discounted bundle, the remaining items are re-priced at their standard individual price and the refund adjusted accordingly. We do not charge restocking fees.

To arrange a return, contact support@ultrasprayusa.com. Please do not send goods back without first obtaining return instructions. Full procedures are set out in our Refund Policy.

8. Defective Goods

If goods are defective on arrival, damaged in transit or not what you ordered, we will replace them or refund you in full, including shipping, and cover the reasonable cost of return. Please contact us as soon as possible with your order number and a description (and, where possible, photographs) of the problem so we can resolve it quickly. This is in addition to the limited warranty in section 9 and to any implied warranty that cannot be disclaimed under the laws of your state.

9. Limited Warranty

What is covered. Ultra Spray warrants to the original purchaser that Ultra Spray sprayers will be free from defects in materials and workmanship under normal residential use for a period of two (2) years from the date of purchase. An optional 10-Year Extended Warranty may be purchased at checkout, which extends this period to ten (10) years for the sprayer body and motor.

What we will do. If a covered defect arises during the warranty period, contact us at support@ultrasprayusa.com with your proof of purchase and a description of the defect. Once we have assessed the product, we will replace it with a new or refurbished equivalent, or, if replacement is not reasonably possible, refund the purchase price. We cover reasonable return shipping for a valid claim.

What is not covered. This warranty does not cover normal wear and tear, cosmetic damage, consumable parts such as nozzles and batteries, damage caused by misuse, neglect, accident, modification or unauthorized repair, failure to follow the care instructions, or products used for commercial or industrial purposes.

Your rights. This limited warranty is the only express warranty we provide. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE TERM OF THIS LIMITED WARRANTY, TO THE EXTENT PERMITTED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

10. Promotions & Discount Codes

Promotional offers and discount codes are subject to the specific terms stated at the time of the promotion, may be withdrawn at any time, cannot be exchanged for cash and, unless stated otherwise, cannot be combined with other offers. Where a code is misused or applied in error, we may cancel the order and refund you in full.

11. Product Restrictions & Safe Use

Our products contain lithium-ion batteries and are subject to transport and safety regulations, which restrict delivery to some addresses and the services available. Products must be used in accordance with the instructions and safety information supplied, including charging only with the supplied charger and not exposing batteries to heat, water or physical damage. We are not responsible for loss or damage arising from use contrary to those instructions, to the extent permitted by law.

12. Intellectual Property & User Content

All content on this website, including text, images, logos, product descriptions and design, is owned by or licensed to Ultra Spray and protected by copyright and trademark law. You may not reproduce or use it without our prior written consent. By submitting a review or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, edit and publish it, and you confirm it is genuine, accurate and does not infringe the rights of others. We may remove any content at our discretion.

13. Third-Party Links

Our website may link to third-party sites or tools. We do not control and are not responsible for their content or terms, and any use of them is at your own risk.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ULTRA SPRAY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR ANY PRODUCT, AND OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

15. Complaints & Dispute Resolution

If you are unhappy with any aspect of your order, please contact us first at support@ultrasprayusa.com and we will do our best to resolve the matter promptly. If we cannot resolve your complaint, you may contact the consumer protection office of your state's Attorney General or the Federal Trade Commission.

16. Changes to These Terms

We may update these Terms from time to time; the current version is published on this page with its effective date. Changes do not affect orders already placed, which are governed by the Terms in force at the time of your order.

17. General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision does not waive our right to do so later. These Terms are personal to you and may not be transferred without our consent.

18. Governing Law

These Terms and any contract between us are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict-of-law principles. You retain the benefit of any mandatory consumer protections under the law of the state where you live.

19. Contact Us

Ultra Spray
Email: support@ultrasprayusa.com