Privacy policy

Last Updated: July 1, 2026

 

Ultra Spray ("Ultra Spray", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website or purchase from us, how and why we use it, who we share it with, and the choices you have. It applies to residents of the United States and is written to comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and the comparable privacy laws of other states.

1. Who We Are

Ultra Spray operates this website and is responsible for your personal information. Our website is hosted on the Shopify platform, and Shopify Inc. processes information on our behalf as our service provider. For any privacy question or to exercise your rights, contact us at support@ultrasprayusa.com or write to the address at the end of this Policy.

2. Personal Information We Collect

Information you provide to us

• Identifiers and contact information: name, email address, telephone number, billing and shipping address
• Commercial information: products purchased, order history, delivery instructions
• Payment information: payment method and confirmation, the last four digits of your card and card type. Full card details are collected and processed directly by our payment providers and are never stored on our systems.
• Communications: messages you send through our contact channels, reviews and customer service correspondence
• Account information, if you create an account: login credentials and saved preferences

Information we collect automatically

• Internet and device information: IP address, browser type and version, device identifiers, operating system, time-zone setting
• Usage information: pages viewed, products browsed, referral source, time spent on site and interactions, collected via cookies and similar technologies (see section 6)

Information we receive from third parties

• Fraud screening results and payment confirmations from Shopify Payments, Stripe and other payment providers
• Delivery status updates from USPS, UPS, FedEx and other carriers
• Analytics and advertising information from platforms such as Google and Meta

We do not collect sensitive personal information as defined by the CPRA, and we ask that you do not send it to us. Where you provide information about another person (for example, a gift recipient), you confirm that you are authorized to do so.

3. How We Use Your Information

You may unsubscribe from marketing emails at any time using the link in any email, and from text messages by replying STOP. We action opt-out requests within 10 business days.

4. Automated Decision-Making

Our payment providers use automated fraud-screening tools to assess transactions. A transaction may be declined as a result. If you believe an order has been wrongly declined, contact us and a member of our team will review the decision.

5. Who We Share Your Information With

We share personal information only with service providers and contractors who need it to perform services for us, under agreements that restrict how they use it:

• E-commerce platform: Shopify Inc. and its affiliates (hosting, checkout and order management)
• Payment processors: Shopify Payments (operated by Stripe), Stripe, Inc., and any other payment method you choose at checkout, such as PayPal, Apple Pay, Google Pay or Shop Pay
• Delivery partners: USPS, UPS, FedEx and other carriers, and our fulfillment warehouse
• Email, marketing and customer support platforms
• Analytics and advertising providers
• Professional advisers: accountants, lawyers, insurers and IT security providers
• Regulators, law enforcement and courts: where required by law or to protect our legal rights, including responding to payment disputes and chargebacks

Selling and sharing. We do not sell your personal information for money. Like most online retailers, we use advertising cookies and pixels that may be considered "sharing" of personal information for cross-context behavioral advertising under California law. You can opt out at any time through our Your Privacy Choices page, and we honor Global Privacy Control signals sent by your browser. We do not knowingly sell or share the personal information of anyone under 16.

6. Cookies and Online Tracking

We use strictly necessary cookies to operate the website and checkout. We also use analytics, functional and advertising cookies to understand how the site is used and to show relevant advertising. You can manage cookies through your browser settings, opt out of interest-based advertising through the Google and Meta ad settings or at aboutads.info/choices, and use our Your Privacy Choices page to opt out of sharing. Disabling some cookies may affect how the website works.

7. How Long We Keep Your Information

When information is no longer required for any purpose for which it may be used or disclosed, it is securely deleted or de-identified.

8. Your Privacy Rights

Depending on where you live, you may have the right to know what personal information we have collected about you and how we use and share it; to access a copy of it in a portable format; to correct inaccurate information; to delete information we hold about you; to opt out of the sale or sharing of your information and of targeted advertising; and to not be discriminated against for exercising these rights. Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and other states with comprehensive privacy laws may exercise these rights under those laws.

To exercise any right, email support@ultrasprayusa.com or use the Your Privacy Choices page. We will confirm receipt within 10 business days and respond within 45 days, which we may extend by a further 45 days where reasonably necessary. We may ask you to verify your identity before acting on a request, typically by matching information you provide against the details on your order. You may authorize an agent to make a request on your behalf; we will ask the agent for proof of authorization and may still verify your identity directly. If we deny a request, we will tell you why and how to appeal.

9. Security and Data Breaches

We apply appropriate technical and organizational measures to protect your information, including TLS encryption across the website, PCI DSS-compliant payment processing through our providers, access controls and staff confidentiality obligations. No online system is entirely secure. If a data breach affects your personal information, we will notify you and any relevant regulators as required by the breach notification law of your state.

10. Children

Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 13, and we do not sell or share the personal information of anyone under 16. If you believe we have collected information from a child, contact us and we will delete it.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and this Policy does not apply to them.

12. Changes to This Policy

We may update this Policy from time to time. The current version, with its effective date, is always published on this page, and we will notify you of any material change by email or a notice on the website. We review this Policy at least once every 12 months.

13. Contact Us

Ultra Spray
Email: support@ultrasprayusa.com