Refund policy

Last Updated: July 1, 2026

Ultra Spray ("Ultra Spray", "we", "us") is committed to quality products and fair, transparent service. This Policy explains how you can return goods and obtain a refund. It forms part of our Terms of Service and does not limit any rights you have under the consumer protection laws of your state.

There are two routes to a return, summarized below and explained in full in the sections that follow.

1. Our 60-Day Money-Back Guarantee (Change of Mind)

Federal law does not require us to accept returns where you have simply changed your mind. We offer this guarantee voluntarily, in addition to your legal rights. If you are not satisfied with your purchase, you may return it within 60 days of delivery, provided that:

• You contact support@ultrasprayusa.com with your order number and the item(s) you wish to return before sending anything back. We will confirm eligibility and provide a return authorization and address.
• Goods are returned within 60 days of delivery, clean, in resalable condition, with all original packaging, accessories and manuals. Goods that have been used beyond reasonable inspection are not eligible under this guarantee.
• You provide a photograph of the goods before return so we can assess their condition.
• You are responsible for return shipping costs and for the goods until they reach us, so we recommend a tracked service and retaining proof of shipment.

The following are excluded from the guarantee unless defective: items marked "Final Sale" or "Clearance"; custom or made-to-order items; and gift cards. Where you return part of a discounted bundle, the remaining items are re-priced at their standard individual price and the refund adjusted accordingly. Original shipping charges, where any were paid, are not refunded under this route. We do not charge restocking fees.

Returns sent without authorization under this guarantee may be delayed or, where we cannot identify the sender, unable to be processed.

2. Defective, Damaged or Incorrect Goods

Please check your order on delivery and contact us as soon as reasonably possible if anything is damaged, defective or not what you ordered, providing your order number and, where possible, photographs. Prompt notification helps us resolve the matter quickly and pursue any carrier claim, but does not affect your legal rights.

If the goods are defective on arrival or become defective within the period of our 2-year limited warranty (see our Terms of Service), we will, at your choice, replace them or refund the purchase price. If the goods are damaged in transit or are not what you ordered, we will replace them or refund you in full, including all shipping charges paid. We will cover the reasonable cost of returning defective, damaged or incorrect goods, either by providing a prepaid label or by reimbursing standard shipping.

Nothing in this Policy limits the implied warranties or other rights you have under the laws of your state, including under the Uniform Commercial Code as adopted in your state.

3. Canceling an Order Before Shipment

If you wish to cancel an order before it has shipped, email support@ultrasprayusa.com with your order number as soon as possible. Where we are able to stop the order, we will refund you in full. Once an order has shipped, the return routes above apply.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, return the original under the applicable route above and place a new order.

5. How Refunds Are Paid

Refunds are issued to the original payment method once the returned goods have been received and checked, or, where we have agreed you may keep the goods, once the claim is approved. Refunds are processed through Shopify Payments or Stripe, the provider that handled your original payment, within 10 business days of approval. We will email you when the refund is issued. Your bank or card issuer may take a further 3–10 business days to show the credit; if you have not received it within 14 days of our confirmation, please contact us. If you paid using a gift card or promotional credit, the refund will be issued in the same form. Refunds are made in US dollars.

6. Payment Disputes

If you have any concern about a charge, please contact us before raising a dispute with your bank or card provider. Most issues can be resolved directly and more quickly. We respond to all payment disputes with full order, shipping and correspondence records.

7. Contact Us

Ultra Spray
Email: support@ultrasprayusa.com