Shipping policy

Last Updated: July 1, 2026

 

This Shipping Policy explains how Ultra Spray ("Ultra Spray", "we", "us") processes, ships and delivers orders placed through our website. It forms part of our Terms of Service.

1. Order Processing & Shipment

Orders are processed and shipped from our US fulfillment center within 3–5 business days (Monday–Friday, excluding federal holidays) of order confirmation. During peak periods, such as promotional events or holidays, processing may take slightly longer.

In accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the time stated (or within 30 days if no time is stated), we will notify you, tell you the revised shipping date, and give you the option to cancel for a full and prompt refund.

You will receive an email confirmation once your order has shipped, together with tracking details.

Lithium batteries. Our sprayers are supplied with lithium-ion batteries, which are regulated as hazardous materials for transport. Orders are packaged, labeled and shipped in accordance with US Department of Transportation and carrier requirements (49 CFR Part 173). This means orders ship by ground service only, cannot be delivered to PO Boxes or APO/FPO addresses, and may occasionally take a day or two longer in transit.

2. Delivery Areas, Rates & Timeframes

We currently ship to addresses in the United States. Our principal delivery partners are USPS, UPS and FedEx.

Destination	Service	Cost	Estimated Delivery (after shipment)
Contiguous United States	Standard Shipping	Free	3–8 business days
Alaska, Hawaii & US territories	Standard Shipping	Free	7–14 business days

All delivery timeframes are estimates. Rural and remote addresses may take longer than the estimates above.

3. Tracking

Tracking information is provided by email once your order has shipped. Please allow up to 3 business days for tracking to update, particularly during busy periods.

4. Risk, Loss & Non-Delivery

Ultra Spray remains responsible for your order until it is delivered to the address you provided. Risk of loss passes to you on delivery.

If your parcel is marked as delivered but has not been received, or has not arrived within the estimated window, please contact us as soon as reasonably possible so that we can investigate with the carrier and arrange a replacement or refund where appropriate. Optional Shipping Protection is available at checkout and provides a faster resolution where a parcel is confirmed lost, stolen or damaged in transit; it does not limit any rights you already have.

5. Delays Outside Our Control

We will make reasonable efforts to deliver within the stated timeframes. Delivery may occasionally be affected by events beyond our reasonable control, including carrier disruption, severe weather, natural disasters or labor actions. Where such a delay occurs, we will inform you and, if the delay is substantial, you may cancel your order and receive a full refund.

6. Delivery Information Supplied by You

Please check your shipping address carefully before completing your order. We are unable to accept responsibility for delays or non-delivery arising from incorrect or incomplete address details supplied by you. Where a parcel is returned to us for this reason, we may charge a reasonable redelivery fee.

7. Failed Deliveries & Returned Parcels

If a parcel is returned to us following an unsuccessful delivery attempt or uncollected from a carrier location, we will contact you to arrange redelivery. If we receive no response within 10 business days, we may cancel the order and refund the amount paid, less any reasonable redelivery costs we have incurred.

8. Sales Tax

Prices are shown in US dollars and exclude sales tax. Applicable state and local sales tax is calculated and displayed at checkout based on your shipping address before you confirm your order.

9. Cancellation & Returns

If you wish to cancel before shipment, contact us as soon as possible and we will refund you in full where we are able to stop the order. After shipment, our 60-Day Money-Back Guarantee and your rights in relation to defective goods apply. Full details are set out in our Refund Policy.

10. Contact Us

For any query regarding your delivery, please contact our customer support team:

Ultra Spray
Email: support@ultrasprayusa.com