Shipping & Returns

Everything you need to know about getting your Ultra Spray, and what happens if you need to send it back.

Shipping

Free standard shipping

Free to every address in the United States. Canadian rates are shown at checkout.

Ships in 3–5 business days

Allow a few extra days during sale periods. You'll get a tracking email as soon as it leaves us.

Delivery estimates

Contiguous US: 3–8 business days after shipping.
Alaska, Hawaii & territories: 7–14 business days.
Canada: 7–14 business days.

A note on lithium batteries

Your sprayer ships with lithium-ion batteries, which are regulated as hazardous materials for transport. We pack and ship them under US Department of Transportation rules, which means ground shipping only, no PO Boxes, and occasionally a day or two longer in transit.

Shipping to Canada

Orders to Canada ship from the US and are treated as imports. Canadian GST/HST and any brokerage fee are charged by the carrier on delivery and are not included in our prices. Delivery times include customs clearance.

Shipping protection

Add optional Shipping Protection at checkout and we'll replace or refund your order if the carrier confirms it lost, stolen or damaged in transit, with no claim to chase. It's optional and doesn't limit any rights you already have.

Returns

60-day money-back guarantee

Changed your mind? Return it within 60 days of delivery for a refund of the goods. We ask that it's:

  • Clean, in resalable condition, with all packaging, manuals and accessories
  • Approved before you send it (email us first, with a photo of the item)
  • Sent back at your cost, ideally tracked

Items marked Final Sale or Clearance are excluded unless defective. Return part of a bundle and the items you keep revert to their standard price.

Defective, damaged or wrong item

Tell us as soon as you can with your order number and a photo. We'll cover return shipping and sort out a replacement or refund, including any shipping you paid.

This doesn't limit any rights you have under your state or provincial consumer protection laws.

To start a return or ask about a delivery, email support@ultrasprayusa.com with your order number.

The full Shipping Policy and Refund Policy cover the detail.